At Evora, we want you to shop with confidence and comfort, which is why we offer a special guarantee that allows you to exchange or return products within 6 months from the date of receiving your order.

Exchange and Return Period

You can submit an exchange or return request within 6 months from the date of receiving your order.

This includes products in all conditions, whether the reason is related to size, design, a change of mind, or a product defect.

Returns

Upon acceptance of a return request:

• The due amount will be refunded to the original payment method used for the purchase.

• No shipping fees will be charged for returning the product.

• The appearance of the amount in your account may vary depending on the bank or payment service provider.

Exchanges

You can exchange the product within the 6-month guarantee period.

• Exchange shipping is free.

• The replacement product is subject to availability in stock.

• If the requested product is not available, you can choose another product or request a refund.

• If there is a price difference, the difference will be settled before completing the exchange.

How to Submit a Request

To request an exchange or return, contact EVORA customer service and send the following information:

• Order number.

• Name of the product to be exchanged or returned.

• Reason for the request.

• Product photos if needed.

Our team will contact you to confirm the request and provide you with free shipping steps.

Included Products

This policy includes all EVORA products, including products purchased as part of promotions, provided that free products or those associated with a promotional offer are processed according to the terms of the offer applicable at the time of purchase.

Incorrect or Damaged Orders

If you receive an incorrect, incomplete, or damaged product, please contact customer service and send the order number and clear photos of the product and packaging. We will assist you and arrange free shipping.

Contact Us

For any inquiries or to initiate an exchange or return request, you can contact the EVORA customer service team through the contact methods displayed in the store.